Refund Policy

Our Commitment

We want you to be completely satisfied with your Vim Flow Pro purchase. If you are not happy for any reason, we offer a straightforward refund policy with no questions asked within the eligibility window.

Eligibility

You are eligible for a full refund if:

• You request the refund within 14 days of your original purchase date.
• Your purchase was made directly through Vim Flow (vimvoyage.app or vim-flow.com).

Refund requests made after 14 days of purchase will be evaluated on a case-by-case basis. We reserve the right to decline refund requests outside the eligibility window, but we will always try to find a fair resolution.

What We Sell

Vim Flow offers a single digital product:

This is a digital product delivered instantly upon payment. Access is granted to your account immediately after purchase confirmation.

How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: [email protected] with the subject line "Refund Request" and your order details.
• Through our payment processor Paddle's buyer portal — you can manage your purchase and request a refund directly from your Paddle receipt email.

Please include your email address and, if available, your Paddle transaction ID or order number. We will process eligible refunds within 5 business days.

Refund Processing

Refunds are processed through Paddle, our Merchant of Record. Once approved:

• Refunds are returned to the original payment method.
• Processing time is typically 5–10 business days depending on your bank or card issuer.
• Your Pro access will be revoked once the refund is confirmed.

Non-Refundable Situations

We may decline a refund request in the following circumstances:

• The refund request is made more than 14 days after purchase and no exceptional circumstances apply.
• Evidence of abuse of the refund policy (e.g., repeated purchase and refund cycles).
• Chargebacks filed without first contacting us — we encourage direct resolution before disputing with your bank.

About Paddle (Our Payment Processor)

Payments for Vim Flow Pro are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all purchases. Your payment and billing information is handled directly by Paddle. If you have questions about a charge on your statement, you may also contact Paddle's support directly at paddle.com/help/buyers.

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Refund Policy, please reach out:

• Email: [email protected]
• GitHub: github.com/vim-flow